Responsibilities:
- Field Supervisor role co-ordinates all installation and maintenance activities within an exchange area. Key activities includes making of customer appointments, arrangement for access, varification of test results and escalation management.
- Responsible for coordination of the installation and commissioning of equipment installed in cabinets / customer sites.
- Perform fault maintenance services at customers' premises and liaise with vendor when necessary.
- Front customers by providing periodic updates while troubleshooting, addressing customers’concern and proposing improvement plans with regards to the services offered by SingTel.
- Manage a team of contractors in the cabinets, exchanges and the customer premises when services are required.
- Lead in local projects involving site surveys with SingTel internal teams.
- Perform standby duties after office hours to support 24 x 7 maintenance services to the customers.
Requirements:
- Diploma in Computer Enginerring, Telecommunication or IP/IT related field
- CCNA or JNCIS with 2 to 3 years of industry experience is preferred.
- Working experience in networks and in Data centre environment which includes administration/ troubleshooting/ maintenance of systems and SDH equipment.
- Practical experience in LAN/ WAN networks, networking and in system administration on Windows.
- Knowledge of window applications software skills like MS Words, Excel, Power point, etc.
- Knowledge of transmission equipment, data communication equipment and network management system is an advantage.
- Must have a class 3 driving licence.
- Possess good communication skills, project management skills and have a proactive and positive attitude in order to be effective on the job.
- Possess good interpersonal skills in order to work effectively with different groups of people with diverse backgrounds.
- Must have the enthusiasm and energy to continuously look for new initiatives and ways to improve the operation efficiency and services to customers.
- Have drive and energy to explore new ways of doing things to improve customer service.
- Must be customer oriented
1 comments:
I am in tamilnadu... Chennai I am working in hotel feld in 5year 5month experience. Age 28 married person
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