Overview:
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
General Purpose of Position:
Provides legendary Customer Service by effectively communicating with Customers via telephone and electronic channels (including but not limited to social media) while following the Southwest Airlines Expectations. Customer Service Representatives must efficiently and properly resolve Customer concerns and promote the Southwest Airlines product by providing information, booking reservations, selling tickets and performing related tasks. Customer Service Representatives must possess effective problem solving skills, must consistently provide excellent Customer Service, and must be willing and able to contribute to the development of their own skills as well as a growing Team environment.
Qualifications:
BASIC QUALIFICATIONS:
EDUCATION:
High School Diploma, GED or equivalent education required.
Bachelor's degree preferred
Foreign Language preferred
EXPERIENCE:
1-2 years of Customer Service experience required.
Strong proficiency for performing multiple software functions required
OTHER QUALIFICATIONS:
Must be fluent in English.
Must be flexible regarding work hours, as operation is 24-hour, 7 days a week, with possibility of overtime for extended periods during peak workloads and adhere to schedule including lunch and break times.
Must be able to comply with Company attendance standard as described in established guidelines.
Foreign language skills are desirable, but not required.
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