Shift Manager-Taunton Deane Services
Overall responsibilities To co-ordinate people, product and equipment to ensure a safe, consistent, profitable and smooth running shift. This is achieved by a thorough understanding and awareness of the operation; excellent people skills; quick and effective decision-making; and thorough planning, organising and follow up. A Shift Manager is expected to spend 90% of their time working on the floor. In most restaurants, their role differs from that of an Assistant Manager in that they will not have additional responsibilities such as Managing Training; Scheduling; Planned Maintenance; P&L accounts to control etc.
Managing the restaurant • Opens and closes shifts without supervision and follows company security, hygiene and safety procedures. • Plans the shift using the appropriate pre-shift/shift changeover checklists. • Executes the shift plan. • Monitors raw and finished product quality before and throughout the shift. • Ensures equipment is clean, safe and in good working order. • Maintains critical standards for holding times, service speed and quality, raw and finished product quality (including DPSC), cleanliness and sanitation. • Ensures all food safety procedures are applied. • Supervises delivery of raw and dry products. • Follows up on the completion of planned maintenance tasks. • Completes daily basic equipment checks (DPSC) and makes necessary time and temperature adjustments. • Collects information and completes appropriate incident/accident report records. • Communicates regularly with customers to obtain feedback on QS&C. • Effectively manages customer complaints and incidents. • Uses frequent travel paths to maintain awareness of all areas of the restaurant throughout the shift. • Co-ordinates people, product and resources effectively. Leading Through People • Positions staff effectively and allocates breaks, secondary responsibilities and to-do lists to each area of the restaurant. • Communicates effectively with other managers and staff. • Leads by example in all areas throughout the shift. • Trains new employees. • Provides ongoing coaching and corrective feedback to experienced staff and floor managers using OCLs where appropriate. • Uses a combination of directive and participative leadership styles to achieve desired results. • Motivates employees by understanding their needs. • Builds team spirit to improve performance and productivity. • Follows all appropriate HR policies, employment laws, security and safety procedures • Applies observation, problem solving and decision making skills to manage the shift effectively. • Effectively delegates and follows up to use people resources efficiently. • Presents a professional image to customers and employees. Managing the Business • Controls labour, waste, cash and yields. • Optimises impact of sales building promotions during the shift. • Completes daily paperwork, including inventories, HRaT entries, cash sheets, drawer counts and deposits. • Orders food, paper and operating supplies.
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